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FAQs

Zodiac is a cryptocurrency exchange which provides a single unified and secured interface to manage your digital asset portfolio. Using cutting-edge technology, Zodiac provides a platform for instant order fulfilment and discounted rates for executing cross-exchange transactions.
Zodiac is integrated into the world’s largest cryptocurrency trading platforms. Our platform makes bids and asks in less than a second, then selects and suggests the most favorable available rate and displays the estimated rate on our platform for you. The rate remains approximate until a transaction is actually made on the blockchain. The exchange rate at the time of a transaction may differ slightly from the estimated rate that you see when you begin your transaction.
Zodiac gives you the tools you need to secure your account and funds, while implementing advanced security protocols behind the scenes to ensure that your portfolio is safe and secured. Our support team is always on call to ensure that any questions or concerns are attended to in a timely and satisfactory manner. Simply put - Zodiac is built around you.
Just like any traditional exchange, Zodiac’s customers are the traders. We provide a safe environment for our customers to be able to trade cryptocurrencies with one another. This means that you are always buying or selling digital assets from another Zodiac user who is also selling or buying them. We connect buyers with sellers and empower them to get their crypto when desired at the desired price.
Once you have registered or logged into your Zodiac account, click on the “Deposit” link in the top navigation menu and follow the on screen directions.
A cryptocurrency wallet is an address to which a digital asset is associated. Most wallets have a public and private key - the public key being used to allow anyone on the blockchain to see the balance of the wallet, and the private key used to send a balance to another address on the blockchain.
Once you have registered or logged into your Zodiac account, click on the “Trading” link in the top navigation menu. Choose the currency which you want to buy and then choose the currency you want to sell. Enter either the amount which you want to buy OR the amount you want to sell and then press the “Buy” button at the bottom of the widget. Your order will be placed instantly.
Once you have registered or logged into your Zodiac account, click on the “Withdraw” link in the top navigation menu and follow the on screen directions.
You are charged fees for withdrawing and trading.
For instant orders the price calculated is the top of book for the corresponding order. This means that you always get the best price possible when executing your trades.
Along with answering some basic questions about yourself, including your name, age and place of residence, you will be asked to upload pictures of a government issued photo ID, front and back, a selfie picture, and in some cases a utility bill.
  • Enable Multi-Factor Authentication on your Zodiac Account.
  • Enable Multi-Factor Authentication on the Email associated with your Zodiac account.
  • Set a strong password on the phone used with the phone number associated with your Zodiac account.